Refund & Returns Policy

Last updated: 30 July 2026

This Refund & Returns Policy explains when and how you can obtain a refund for a Nabu Pro subscription. It forms part of, and should be read together with, our Terms of Service & Public Offer. Nabu is digital software delivered electronically, so “returns” means refunds of payments — there is no physical item to ship back.

1. What you are buying

The Nabu application and its full feature set are free to download and use. A paid Pro subscription (Monthly, Annual, or one-time Lifetime) adds supporter status, early access to new features, and premium playbook packs. Pro access is activated as soon as your payment is confirmed.

2. 14-day refund on your first purchase

You may request a full refund of your first Pro purchase within 14 days of the payment date, for any reason. This applies to Monthly, Annual, and Lifetime first purchases. To request it, email hello@nabu.im from — or quoting — the email address used for the purchase, with the approximate purchase date. No particular justification is required.

3. Renewals

Monthly and Annual subscriptions renew automatically through the payment provider until cancelled. Renewal payments are non-refundable. To avoid being charged for the next period, cancel before the renewal date (see section 5). Cancelling stops future renewals; it does not refund a period that has already started.

4. Partial periods

We do not refund partial billing periods. If you cancel mid-period, you keep Pro access until the end of the period you have already paid for, and it is not renewed afterwards.

5. How to cancel a subscription

You can cancel at any time from your account with the payment provider: Lava → “My purchases” → Cancel. Your Pro access continues until the end of the current paid period. Lifetime is a one-time purchase and does not renew, so there is nothing to cancel.

6. How refunds are processed

Approved refunds are returned to the original payment method through our payment provider, Lava (lava.top). The time for the funds to appear depends on Lava and your bank or card issuer, and is typically a few business days. We do not receive or store your card details, so refunds are always issued to the method used at checkout.

7. Your statutory rights

This policy does not limit any mandatory consumer-protection or withdrawal rights that may apply in your country of residence. Where such rights give you more than this policy, those rights prevail.

8. Contact & seller details

For any refund request or question, contact us at hello@nabu.im. We aim to respond within a few business days.

Related: Terms & Public Offer · Privacy Policy